What to do first
If safe, turn off the property water supply at the main isolation valve and keep water away from electrical equipment. Take photos of visible damage and avoid disturbing unsafe areas.
Assessing damaged pipework
Pipe failures may be linked to corrosion, impact, ageing joints or water-pressure issues. The damaged section and its surrounding fittings need careful assessment.
After the immediate repair
Once the leak is controlled, consider checking nearby connections and the wider plumbing system if similar failures have occurred before.
Frequently asked questions
Can I call about an urgent burst pipe?
Yes. Contact the team with your location and a description; actual attendance availability will be confirmed.
What should I do if water is near electricity?
Avoid touching wet electrical equipment, keep clear of unsafe areas and seek help from a qualified professional.