Immediate steps before you call
For active water leaks, isolate the water supply if it is safe. Keep clear of electrical hazards, and avoid using fixtures affected by sewer backups. If the building is unsafe, follow appropriate emergency procedures.
What to tell us
Share your suburb, the nature of the problem, whether you have isolated the water and any access issues. A photograph may help explain the problem.
What counts as urgent?
Burst pipes, uncontrolled leaks, overflowing wastewater and major loss of essential plumbing functions can need priority attention. Response time and service availability are confirmed case by case.
Frequently asked questions
Do you guarantee 24-hour attendance?
No 24-hour availability is claimed on this site. Please contact the team to check current availability.
What if water is near electrical connections?
Stay clear of affected areas and seek the appropriate qualified emergency assistance.